Client Care Information
Welcome to Argo Life & Legacy
Client Care Information
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At Argo Life & Legacy, we are committed to delivering legal services with clarity, transparency, and care. As a regulated entity under CILEX Regulation, we ensure that every client receives clear and tailored information about the services we provide, right from the outset and throughout the course of our work together.
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In line with CILEX Regulation’s Client Care Information requirements, we provide each client with a personalised Client Care Letter. This document outlines:
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The nature and scope of the legal services we will provide
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The likely costs involved, including any disbursements or additional fees
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How we will communicate with you and keep you informed
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Our complaints procedure, including how to escalate concerns to the Legal Ombudsman or an alternative dispute resolution service
We believe that clear communication builds trust. That’s why our client care information is written in plain English, tailored to your individual circumstances, and designed to help you make informed decisions with confidence.
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Below are quick links to all the information you need – from understanding our services and fees to knowing your rights and how to raise concerns. We’ve made it easy for you to access everything in one place.
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If you have any questions about our services or the information provided, please don’t hesitate to contact us. We’re here to support you every step of the way.
Quick Links
What are our "Term of Business"
Our Standard Terms of Business set out the foundation of our relationship with clients, outlining the services we provide, our responsibilities, and what you can expect from working with Argo Life & Legacy.
These terms ensure transparency, fairness, and clarity in all our dealings. Click below to read the full details and understand how we work to support your needs with integrity and professionalism.
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Click here to see our policy - Terms of business
How we look after your information?
At Argo Life & Legacy, your privacy matters. Our GDPR Policy outlines how we collect, use, store, and protect your personal data in line with UK and EU data protection laws.
We are committed to transparency, security, and giving you control over your information.
Click below to learn more about the steps we take to safeguard your data and your rights under the General Data Protection Regulation.
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Click here to see our policy - GDPR
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Accepted Identity Documents for AML Checks?
To comply with Anti-Money Laundering (AML) regulations, Argo Life & Legacy is legally required to verify the identity of all clients.
This helps prevent fraud, financial crime, and the misuse of legal services. Our identity checks are a standard part of responsible legal practice.
We accept a range of official documents to complete this process, including passports, driving licences, and recent utility bills. Click below to view the full list of accepted documents and learn more about why these checks are essential for your protection and ours.
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Click here to see our policy - Accepted Indentity Documents
How to make a complaint about Argo?
At Argo Life & Legacy, we are committed to delivering a high standard of service. However, if something doesn’t meet your expectations, we want to hear about it.
Our Complaint Resolution Policy outlines how you can raise concerns and how we will work with you to resolve them fairly, promptly, and transparently. Click below to learn more about our process and how we aim to put things right.
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Click here to see our policy - Complaints Resolution Policy
Professional Indemnity Insurance
Argo Life & Legacy maintains comprehensive Professional Indemnity Insurance to protect our clients and ensure peace of mind.
This cover provides financial protection in the unlikely event of a professional error or omission. It reflects our commitment to accountability, high standards, and responsible legal practice. Click below to learn more about what this means for you as our client.
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Click here to see our policy - Professional Indemnity Insurance
Unacceptable behaviour policy
At Argo Life & Legacy, we are committed to creating a safe, respectful, and professional environment for our clients, staff, and partners.
Our Unacceptable Behaviour Policy outlines the types of conduct we will not tolerate, including abusive, aggressive, or discriminatory behaviour.
This policy helps ensure that everyone is treated with dignity and that our team can deliver services effectively and without harm.
Click below to read more about our approach to maintaining a positive and respectful working relationship.
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Click here to see our policy - Unacceptable Behaviour Policy