The full extent of COVID-19's global impact is yet unknown but developing daily. With this in mind we would like to share the measures we take to protect our clients, staff and our business each and every day.
In light of the Coronavirus pandemic, it's important to stay updated with information and follow guidelines from trusted organisations like Public Health England, gov.uk, NHS & NHS 111 online. We ensure that we obtain our information from these reliable sources and trust this prevents us spreading misinformation that may cause general panic.
Whilst hospitals and governments work to keep people healthy and safe, many businesses, like ours, are continuing to provide customers with what they need during this period. At Argo we don't just provide legal support during a time of need we also provide each of our clients a support service through our Social & Wellbeing team which is available to assist during self-isolation periods
Keeping our clients safe
We update our employees with the latest news developments and health regulations. We make sure everyone understands how to look out for common symptoms of the coronavirus like a dry cough, shortness of breath and/or fever.
We make sure our team is following protocol given by Public Health England like washing hands, using tissues when sneezing (if you have no tissue use the crook of your arm/elbow), sanitize surfaces and if you display any symptoms stay at home to keep everyone healthy.
At Argo we are working hard to keep our clients and staff safe during this current pandemic. The working practices we have already in place are designed to protect our vulnerable clients.
How are we maintaining our service
We need to maintain our service throughout this pandemic but how can we succeed in doing this if we are self isolating and unable to see our clients? We have worked hard over the past few years to improve how you can access our services.
Firstly, the traditional way:
Our office telephone is 01622 843729 and is switched on
9am - 5pm Mon, Tues, Thurs, Fri
1230 to 5pm Wednesdays
Outside of normal office hours you can leave a message and our duty on call team member will call you back.
Our Social & Wellbeing team supports our clients and they have access to our 24 hour freephone response line.
Please understand that services are in high demand and we endeavor to answer all telephone calls however if you have to leave a message we will contact you the same day
You can send us your inquiry by email to email@example.com
We have also listened to our clients about how they wish to contact us. As a response to this we developed and launched our new website in 2019 in which we have included great new ways to access our service.
You can Live Chat with us via our home page (bottom right corner). Using Live Chat gives you access to a messaging service so you can speak directly to our team. It's great to get simple questions answered quickly.
Via our website you can request to download our Argo mobile device app. This will keep you up to date with the news we share. You can also find out about our events via the app and Live Chat with us when you are on the move.
We also have an Argo community forum within our app so that we can answer questions and have discussions to help our clients and carers navigate their individual journeys.
Most of our client meetings are held within your own home. We are determined to ensure that the Argo team are in the best of health for all of our meetings. If any of the team or our clients are not feeling well meetings are postponed or covered by another member of the team with the relevant expertise.
However with the magic of technology we have other methods available to ensure you can have your meeting, even with us not being in the room! HOW? We are able to hold telephone conference meetings through our inhouse system with multiple people, in different locations.
We also have our own encrypted online video meeting rooms, where families can log in via mobile phone, Ipad or PC from their own home, office or holiday villa and catch up. In the past this has helped us deliver our services to families who live worlds apart.
We share news when we get it
With news changing daily we are keeping our Argo Live! news up to with changes which could affect our service. You can access Argo Live! via our website, Argo Mobile app, or our social media Facebook, Twitter or Linkedin services.
Social & Wellbeing team readiness
Argo Life & Legacy has the benefit of our Social & Wellbeing team which responds to any of our clients in their time of need, whether it is an urgent hospital admission, finding care providers or sourcing locksmiths, plumbers and electricians, the team work to ensure everyday problems don't become major issues.
Our team is already making plans for our clients to enable us to respond if or when the government decide to implement self-isolation for the over 70's. We will be available to support whatever our clients and families require.